Refund & Cancellation Policy
In short: our plans are sold at discounted prices, so once your plan has started and a tiffin has been delivered, it cannot be refunded — in full or in part. If you are not sure yet, order a trial or a one-off tiffin first. If we miss a delivery, we add that day to the end of your plan.
Try before you commit
Our monthly and weekly plans are priced well below what the same food costs day by day. That discount is the reason they cannot be refunded once started.
So if you are still deciding, please do not start a plan. Order one of these instead:
- Trial plan — three days, so you can taste the food and see how the delivery works before committing.
- One-off tiffin — a single day, ordered by WhatsApp, whenever you like.
Once you are happy, move on to a weekly or monthly plan and take the discount.
No refunds once a plan has started
When your plan has started and at least one tiffin has been delivered, the plan is non-refundable. This applies in full and in part, including:
- Unused days if you stop part way through your plan
- Days you are away, unwell, or do not want a tiffin
- Changing your mind about the food or the plan
- Days missed because nobody was home to receive the delivery
- Days missed because we were not told about a change of address in time
If no tiffin has been delivered yet, your plan has not started, and you can cancel it for a full refund.
Going away? Pause instead
You do not lose the days — you move them. Tell us before 9:00am on the day, or earlier for a longer break, and we will add those days to the end of your plan instead of refunding them.
This is the best way to handle holidays, hospital stays, or a week at a family wedding. Just message us.
If we miss a delivery
If we fail to deliver on a day you were due a tiffin, that day is credited to the end of your plan. You will never pay for food we did not bring you.
If we have taken payment for a plan and delivered nothing at all, you get a full refund.
Cancelling future payments
You can stop at any time. Tell us before your next renewal date and no further payment will be taken. Your current plan runs to the end of the period you have already paid for.
Something wrong with your tiffin?
Tell us the same day, with a photo if you can. Fresh food cannot be assessed days later. Where something was genuinely wrong with what we sent, we will replace it or credit the day — we would always rather put it right than argue about it.
Please tell us about any allergy or dietary requirement before you start a plan, not after. We cook in a shared kitchen and cannot guarantee the absence of any particular ingredient.
How to reach us
WhatsApp is fastest: 07572 513883. You can also call the same number. We answer every message ourselves.
This policy applies to plans starting on or after 27 October 2026. Nothing in this policy affects your rights where we have failed to supply food you have paid for.